Shipping

  • Shipping fees are non-­refundable
  • All orders are shipped in the order they are received
  • Shipping hours are: Monday–Friday, 9am–5pm PST
  • Please allow up to 3 days for your orders to ship, regardless of shipping speed, as some of our items are made to order
  • We primarily use FEDEX or USPS to ship our orders. UPS is available under certain circumstances. You must contact Shelfology for any special requests
  • The shipping rate is calculated by weight of the product and the delivery address
  • You will be sent a tracking number when your shipping label prints, please allow up to 12 hours for tracking information to be updated. *Note: Orders shipped 1st class USPS will not have a tracking number.
  • Once your order leaves Shelfology, it is out of our control. For questions and concerns about shipping, please contact the carrier
  • Shelfology will not be responsible for any items lost during shipping

 

Returns & Replacements

  • Merchandise that has been used or altered will not be accepted for return or exchange
  • Returns and exchanges will be accepted within 30 days of the delivery confirmation date. If there is a price difference you will be contacted for your payment information
  • All returns packages should be insured. There will be no refunds on items damaged in shipping. You must file a claim with the carrier
  • We do not reimburse shipping costs
  • Your account will be refunded within 3–10 days of receipt of your item